At Aziz Ocean Flavours, customer satisfaction is our top priority. We take great care to ensure every dry fish product is fresh, hygienic, and safely packed. However, because dry fish is a perishable food item, returns are accepted only under specific conditions listed below.
✔ Eligible for Return or Replacement
You can request a return or replacement if:
- You receive a damaged or tampered package
- The product inside is spoiled, contaminated, or incorrect
- You receive a different item than what you ordered
- There is a quality issue proven with photos or video
- The quantity received is less than what was ordered
✔ Conditions to Raise a Claim
To process your request smoothly:
- Send us clear photos/videos of the product and packaging.
- Report the issue within 24 hours of delivery.
- Product must be unopened and unused (except in case of spoilage).
❌ Not Eligible for Return
We cannot accept returns or refunds if:
- You changed your mind after delivery
- The product has been opened or partially used
- The natural smell or taste of dry fish is not preferred
- The request is made after 24 hours of delivery
- Incorrect address or delivery failure due to customer unavailability
📦 Refund Process
After verifying your claim:
- Refund will be processed to your original payment method OR
- We can resend a replacement product based on your choice
- Refunds usually take 2–5 business days
📞 How to Request a Return
You can contact us through:
- WhatsApp / Phone: +91 98928 84814
- Email: info@patelandcompany.in
Please include your order ID, description of the issue, and photos/videos for quicker assistance.